By
Permanent – Permanent
CV-Library
Chelmsford, Essex
Chelmsford
United Kingdom
21/11/2020 09:55
Find out more
5 star rated luxury residential developer is currently seeking a Customer Care Manager who will be responsible for developments in the Essex area – currently developments are located in Chelmsford, Braintree and Colchester.
Responsibilities include:
?½ Carrying out inspections/snagging of properties once built and prior to serving notice to purchasers.
?½ Carrying out home demonstrations.
?½ Attending site pre-start meetings.
?½ Ensuring all service levels and customer satisfaction is maintained.
?½ Dealing with customer issues via letter, email telephone and face to face.
?½ Visiting occupied plots to investigate warranty and defect issues.
?½ Efficiently manager and prioritise customer issues.
?½ Provide accurate documentation regarding the defects, monitor work schedules and produce job sheets detailing warranty issues, estimating timescales, materials, trades and equipment as well as costs.
?½ Help manage the day to day running of the customer care department with the head of department.
?½ Issuing remedial works to maintenance operatives and contractors.
?½ Assess and report the performance, standards of completed works by CC team, and the quality of subcontractors.
Knowledge & Experience
?½ A sound knowledge of build techniques, NHBC standards and regulations.
?½ Experience of working in the construction or housebuilding industry is essential.
?½ Experience of using Sitestream and Sharepoint or similar is desirable.
